Terms and Conditions
By placing an order with the Burke Group of Companies Limited (hereinafter referred to as "Burke Group") you agree to the following terms and conditions. We reserve the right to refuse any order at our discretion.
Proofs
1. It is the responsibility of the customer that all materials approved are formatted properly. Burke Group will not assume any responsibility for spelling, grammar, typographical errors and/or any other errors on approved work.
2. Our system automatically generates low resolution proof of all materials. Burke Group will not be responsible for any mistakes in your original files. Once you have accepted a print proof for your order you are agreeing that the online proof is correct.
Copyrights
3. Burke Group assumes no responsibility and accepts no liability for materials that are prohibited by law. Burke Group will not review any material to make sure it is in accordance with lawful practices. Burke Group will not be charged with possession of illegal materials nor will Burke Group be held accountable for use of illegal material in connection to www.Burkexpress.ca or any associated sites and services. Breach of these terms by the customer will safeguard Burke Group against any legal action.
4. The customer will indemnify and hold harmless Burke Group from any loss, expense, and damages arising out of violation of copyright or trademark laws from the illegal use of images, photographs, slogans, trademarks, or graphical work supplied and approved by the customer. Breach of these terms will safeguard Burke Group from any legal recourse.
Delivery
5. Shipping times are based on our production days required, and local delivery to street delivery addresses in the city of Edmonton. Additional time may be required for shipments to other locations based on standard ground shipping methods from our carriers. Burke Group cannot guarantee the shipping times once we've released the product to the carrier for shipment.
6. There may be times that due to circumstances beyond our control, production delays may occur, and Burke Group cannot be held liable for any resulting costs arising from such delays.
Pricing
7. All sales are final, unless otherwise noted. After an order has been approved, the customer is responsible for paying the entire amount of that order, including indicated shipping charges and taxes.
8. Burke Group reserves the right to contact any customer via phone, e-mail, or post mail regarding current and/or future orders placed with Burke Group.
Cancellations or alterations to your order:
9. Once your order is placed, it is considered final and no cancellations or alterations can be made to the order.
PRIVACY & SECURITY:
This privacy statement explains our current policies regarding what information we collect, why we collect it, how we store and protect your information and how you can access, update or remove your personal information.
Unless prominently and specifically stated otherwise, the information you provide is never shared outside of the Burke Group of Companies. We may transfer end-user order data to a manufacturer, as is required to complete an order (for outside work).
All online payments are made using the Moneris secure payment systems. Burke Group is not in possession of your credit card details.
Your email and address details are only used in the processing and delivery of your order. We do not pass these details onto anyone else.
Burke Group of Companies goal is to provide high-quality service to our customers, while protecting their privacy and security. Our privacy policy is designed to prevent unauthorized use of personal data and is governed by the Personal information Protection and Electronic Documents Act (PIPEDA).
Our websites contain links to other sites that are not owned or controlled by the Burke Group of Companies. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.
To save you time and make our web services even easier to use, you may create a profile or account using your personal information. The system saves your information and ties it to your email addresses and password. The next time you visit the site, you can simply enter your email address and password and the system will automatically look up the information it needs.
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Burke Group of Companies safeguards the security of the data you send us with physical, electronic, and managerial procedures. Likewise, we urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters, numbers and symbols, and make sure you use a secure browser.
Our websites use industry-standard Secure Sockets Layer (SSL) encryption on web pages where personal information is required. When entering personal information, we strongly recommend an SSL-enabled web browser. Web browsers developed after Internet Explorer 3 and Netscape 3 use SSL version 3. This protects the confidentiality of your personal and credit card information while it is transmitted over the Internet.
In the event that we are required by court order, subpoena or legal action to disclose personal information about registrants to our systems, we will limit the discloser to only that information which is specifically required by the order.
For more information on the Personal information Protection and Electronic Documents Act (PIPEDA) and how it pertains to you, please visit http://privacyforbusiness.ic.gc.ca.
Return Policy:
All our printed products are 'print on demand', ie. they are printed to order for each individual customer. We check orders before they are shipped, but if you find that there is any fault with your order due to misprinting or damage on our part, please return the faulty order and we will reprint this for you at no extra charge. Damage incurred in transit will require a claim to be filed with the courier. No refunds can be issued.
